Only the best

With several options available, our variety of floorplans offer plenty of room to grow.

Frequently Asked Questions

How much is the security deposit?

The standard is $500.00, approved with conditions is $3,000.00, or Rhino deposit alternative.

How much of the security deposit is refundable?

​The standard deposit is fully refundable upon move-out depending on charges. Rhino alternative program is non-refundable.

Is there an application fee?

​Yes, $50.00 per person over the age of 18. A married couple will be charged just 1 application fee.

Can I apply online?

Yes, we prefer that all applications come in via the prospect portal.
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What fees/deposits are due upon applying? Moving in?

​$50.00 application fee, $125.00 admin fee due upon applying. Security deposit and pro-rate rent are due at move-in.

Do I have to pay first & last month's rent?

​There is a pro-rated rent due at move-in, if you move in after the 20th of the month you are required to pay the following month in total.

How can I pay my rent? What forms of payment are acceptable?

​You can pay online. Check, card, or money gram.

Are the apartments furnished?

​No

Is renter's insurance required?

Yes, 100,000.00 property liability is required.

Are utilities included?

​Heat and garage are included in your rent.

What utilities are not included in the rent?

Electric and cable/internet paid to the provider. Water, sewer, trash, and pest are billed to you but payable with your rent monthly.

What costs are not included in the rent?

​Water, sewer, trash, and pest are billed to you but payable with your rent.

Are there any bed restrictions for the apartments?

​No waterbeds

Do you have items I can rent?

​No

Are corporate rentals available?

​Yes

Under what circumstance can a landlord terminate your lease?

Drugs, criminal activity, domestic, unauthorized occupants, destruction of property, and non-payment of rent.

What happens if I need to move out before my lease expires?

​You can do a 60-day notice and a lease buy-out.

Are there any fees associated with moving in or moving out?

​You may have move-out charges depending on the condition the unit is left in.

Can the apartment be listed on AirBnB?

​No

What leasing options are available?

1-15 month terms available.

Can the apartment be sublet?

​No

How often is there a rent increase?

​Typically yearly but depends and does fluctuate.

What are your application requirements?

​An income three times the gross amount of rent and two years of verified rental history. We have a program to work with renters who have less-than-perfect credit. Please ask about our Rhino policy alternative. We run credit and background checks on everyone. We also verify rental and employment history. No outstanding evictions and bankruptcy.

Are there qualifications?

We require an income three times the monthly rent combined between tenants, positive credit history, positive rental history, and a criminal background check.

What is the average cost for utilities each month?

Utility costs average ​$20-$25.00. Electric depends on the size of the unit.

When is rent due?

​Rent is due on the 1st day of the month; however, we provide a grace period through the 5th of each month. We charge late fees on the 6th at 8% of your rent amount.

Is there a late fee for overdue payments? Is there a grace period?

We offer a grace period through the 5th. On the 6th, we incur an 8% late fee of the total rent due.

What are the occupancy limits?

Two people per studio and 1-bedroom apartments. Four people per 2-bedroom apartments.

What are hours of the leasing office?

Monday-Friday 9:00am to 6:00pm & Saturday 10:00am to 5:00pm

What are the hours for the fitness center?

Currently, only open during business hours due to COVID but is typically 24 hours.

What are the hours for the pool?

Everyday 9:00am to 10:00pm

What are the hours for the business center?

Office hours only

What property amenities are included?

All amenities are included in the rent. There are no separate fees.

Do you offer recycling?

​Yes

Do you have free internet?

No

What internet service options are available?

​Xfinity and Century Link

Do you have cable?

Yes

Can I reserve your community room?

No

How do I get my packages?

Packages are delivered to your building or door if possible.

Is parking assigned?

No

What is the policy for guest parking?

​Open guest parking no pass needed.

I have a noise complaint. Who do I contact?

First, contact the office. If we cannot resolve the issue, management will direct you further.

Can I smoke in my apartment?

​Yes, we ask that you not smoke in the enclosed common areas or hallways.

I need emergency maintenance. Who do I call?

Call the office. If it is after hours, the leasing center will do a page-out.

I have a non-emergency maintenance issue. Who do I contact?

Call the office. If we don't answer, the leasing center will enter a work order for you. You can also submit a work order on the resident portal.

What is the pet policy?

Dogs and Cats are permitted. A total of two pets are allowed per household. Eagle Pointe utilizes petscreening.com for all animal screening prior to move-in and renewal. A non-refundable pet fee of $300 is required per pet, and pet rent can range from $15-$45 per month per pet. Pet rent is based on petscreening.com recommendations. Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.

Is there a fee or permit required for parking?

​No

What decorations or changes to the apartment are prohibited?

You can decorate your home within limits. Please consult the office for approval.

Can residents put personal grills on their patios?

​No grills are allowed on the balconies per Fire Dept.

What is the procedure for moving out?

We require a 60-day notice, forwarding address, and move-out notice from the office submitted.

Is there public transportation nearby?

​Yes, the bus stops in front of the property.

What school district serves the community?

Garlough Elementary, Friendly Hills Middle, and Two Rivers High School

Do apartments have dishwashers?

​Yes

What brand are the kitchen appliances?

​GE, Frigidaire or Kenmore

Does the apartment come with a microwave?

​No

Are stoves gas or electric?

Electric

Do kitchen sinks have a garbage disposal?

​Yes

Is there a bathtub or just a shower? Are they together or separate?

​Full bath and shower together

How old are the appliances?

Most homes are newly upgraded. While some do have older appliances in the non-renovated units, they are still energy efficient.