Ratings & Reviews
Resident Reviews
|Recommended: NoThe Front Door Intercom Needs To Be Fixed. — We would appreciate if the carpet in public area like stair and hall way can be washed clean for once or twice a year. It's getting nasty.
The intercom is been broken for over 6 months, still not fixed yet since we send out the request, many package are sent back because of that.
Lots of dog shit on lawn, maybe poop print is recommend
Nice neighborhood, people are nice around here thanks god
response from property -Thank you for taking the time to post your review. We are so sorry to hear about your negative experience with our apartments. Don't hesitate to get in touch with the office at (651) 377-2913 or email eaglepointeleasing@mresmgmt.com so we can address your concerns as soon as possible you can.
Best regards,
Eagle Pointe Management Team
|Recommended: YesGreat Community — Calm area to live in and it's quiet. Nice place
Thank you so much for leaving this review for others to see. We genuinely appreciate it. We strive to earn these stars. We would love to hear more details. If you don't mind sharing, please contact us at (651) 377-2913.
Best wishes, Eagle Pointe team.
|Recommended: YesLoving It Here So Far — Prompt maintenance, clean property, friendly neighbors and staff. Thank you for letting us join your community
Thank you for taking the time to rate us. As a company, we strive daily to earn star ratings such as this. If you need anything, don't hesitate to reach us at eaglepointeleasing@mresmgmt.com.
Best Wishes,
Eagle Pointe Management Team
|Recommended: YesJulia and Steven, the new management crew at Eagle Pointe, have been incredibly helpful with questions and concerns. I was impressed with their attitude and commitment to improving the experience at Eagle Pointe.
Wow, Robert, thank you so much for the 5-star review! We take great pride in our properties and greatly appreciate your positive review.
We are very happy that our staff has met your expectations and we will continue to provide you excellent customer service! Thank you for living your narrative at Eagle Pointe Apartments! :)
Eagle Pointe Management
Monument Real Estate Services
|Recommended: YesI just want to say how grateful I am for the new property manager Julia Murray. She helped me so much with everything I needed when I came in to speak with her. She is very understanding and has done more with the property than other managers that have been here. I was going to move out but thanks to her I will be extended my stay.
Wow, Angelica, thank you so much for the 5-star review! We take great pride in our properties and greatly appreciate your positive review.
We are very happy that our staff has met your expectations and we will continue to provide you excellent customer service! Thank you for living your narrative at Eagle Pointe Apartments! :)
Eagle Pointe Management
Monument Real Estate Services
|Recommended: YesFirst off I wanna say how grateful I am for the new property manager Julia Murray. She is the sweetest and most understanding person I’ve met and easy to talk to. With her being here taking control and making sure everyone is happy I plan on extending my stay because she is awesome to work with.
Wow, Makayla, thank you so much for the 5-star review! We take great pride in our properties and greatly appreciate your positive review.
We are very happy that our staff has met your expectations and we will continue to provide you excellent customer service! Thank you for living your narrative at Eagle Pointe Apartments! :)
Eagle Pointe Management
Monument Real Estate Services
|Recommended: YesI am so happy that this place has gone under a drastic transformation. Thanks to Julia Murray, Marisa Whitner, and the rest of the new team for your knowledge and expertise in making this HUGE CHANGE I was going to move but now I will be happy to sign another lease.
Wow, Katie, thank you so much for the 5-star review! We take great pride in our properties and greatly appreciate your positive review.
We are very happy that our staff has met your expectations and we will continue to provide you excellent customer service! Thank you for living your narrative at Eagle Pointe Apartments! :)
Eagle Pointe Management
Monument Real Estate Services
|Recommended: YesJulie Murray is one of the best community manager property managers I've ever had. Wish she had gotten here sooner. She is friendly,efficient and professional
Thank you so much for the 4-star review! We take great pride in our properties and greatly appreciate your positive review. We are very happy to hear we have provided you quality and efficient customer service.
Sincerely,
Eagle Pointe Management
Monument Real Estate Services
|Recommended: NoResident — Resident
Thank you for your review, Cynthia. We are glad you are having a good experience with us. Let us know if there is anything we can do for you.
Best wishes,
Eagle Pointe Management Team
|Recommended: NoKind Of Junky — The building is gross and the hallways and walls are always dirty. The staff either didn't know what was going on, or were unwilling to help.
Thank you for your review, Bailey. We are saddened to hear that you have had an unpleasant experience living here and would like to discuss your concerns further if possible. Please reach out to the management office so we can resolve any issues you may still be experiencing.
Best wishes,
Eagle Pointe Management Team
|Recommended: YesTenant — Paper masks and other trash unsafe for dogs on property
Thank you for leaving your feedback. We are constantly striving to improve, so your feedback is essential. We would like to hear from you so we can address your concerns and work on a solution together. Please feel free to reach out to our office so we can discuss your feedback. Thank you again for taking the time to leave your review.
Warm Regards,
Eagle Pointe Management Team.
|Recommended: NoThe hallways are never clean, people leave their trash and boxes at the chutes instead of throwing their things in the chute on ALL floors , The elevator is gross, the halls are gross, I'm not sure whose photos are on the main website page because I have NEVER seen an apartment as nice as these, the parking garage has old appliances all over, people leave their trash in the hall, it smells like dog crap throughout the property outside as well , the apartment doors could be more secure. Ha the amount of rent my friends pay here - they could have a decent home ANYWHERE in MN. It's sad. Then management is respond to the reviews positively and not changing ANYTHING....
We appreciate that you have posted a review of our community, Adrienne. We are upset to hear about your concerns and would like to address them with you so we can understand them in their entirety. We aim to make everyone feel comfortable and cared for while living here. We encourage you to stop by the office or contact us by phone or email so we may speak about your review further.
Thanks!
Eagle Pointe Management Team
|Recommended: YesGood — Good
Thank you for your review, Olufemi. We are glad you are having a good experience with us. Let us know if there is anything we can do for you.
Best wishes,
Eagle Pointe Management Team
|Recommended: NoDogs — Dead animals reported and dog feces can't walk outside of building. Parking double parking hard to find spot to park in front of building cars parking in fire lane. No follow through with written policies.
Thank you for your review, Joyce. We are saddened to hear that you have had an unpleasant experience living here and would like to discuss your concerns further if possible. Please reach out to the management office so we can resolve any issues you may still be experiencing.
Best wishes,
Eagle Pointe Management Team
|Recommended: NoOverpriced Rotting Building — This is an old building that is falling apart run by a company that charges an arm and a leg because they can. Do not rent here.
Thank you for leaving your feedback. We are always striving to improve, so your feedback is essential. We would like to hear from you so we can address your concerns and work on a solution together. Please feel free to reach out to our office so we can discuss your feedback. Thank you again for taking the time to leave your review.
Warm Regards,
Eagle Point
Management Team